Privacy Policy

Man and Van Isleworth Privacy Policy

This Privacy Policy explains how Man and Van Isleworth collects, uses, shares and protects personal data relating to our customers and prospective customers in the Isleworth area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018.

This Privacy Policy applies to all services provided by Man and Van Isleworth to private individuals and business customers in the Isleworth area, including enquiries, bookings and the performance of removals, transport and related services.

Who we are and scope of this policy

Man and Van Isleworth is a removals and transport service operating in and around Isleworth. For the purposes of data protection law, Man and Van Isleworth is the controller of the personal data described in this Privacy Policy. That means we decide how and why your personal data is used, and we are responsible for ensuring it is handled lawfully and securely.

This Privacy Policy covers personal data relating to existing customers, past customers, prospective customers who contact us for quotes or general information, and individuals who communicate with us in connection with our services.

Personal data we collect

We only collect personal data that is relevant for providing and managing our services. The types of data we may collect include:

Identification and contact details, such as your name, postal address, collection and delivery addresses, and any other addresses you provide, as well as your preferred contact details such as email address and other contact details you choose to give us when making an enquiry or booking.

Service and booking information, such as the date and time of your move or transport job, details of the items to be moved, access details for properties, parking requirements, and any instructions or notes you provide.

Billing and payment information, such as the amount charged, payment method used, and records of invoices and receipts. We do not store full payment card details; this may be handled securely by our payment processor.

Communication records, such as information you provide when you contact us by phone, online forms or other communication channels, and any correspondence relating to quotes, bookings, complaints or feedback.

Technical and usage data, where applicable, such as basic information collected through our website or digital tools, including anonymised or aggregated data used for service improvement and security.

How we collect personal data

We collect personal data directly from you when you contact us for a quote, make a booking, request a service, or communicate with us in any other way about our services. This may be by phone, through online forms, or in person.

We may also receive personal data indirectly when a third party arranges services on your behalf, such as an agency, landlord or business partner providing your contact details and service requirements so we can carry out the work.

Lawful bases for processing your data

We process your personal data only where we have a lawful basis to do so. The main lawful bases we rely on are:

Performance of a contract: We use your data where it is necessary to provide a quote, manage your booking, carry out removals or transport services, take payment, and handle related customer service.

Legitimate interests: We may process your data for our legitimate business interests, such as managing our operations, improving services, preventing fraud, ensuring the security of our staff and customers, and maintaining appropriate records, provided that these interests are not overridden by your rights and freedoms.

Legal obligations: We may process and retain certain data to comply with legal and regulatory requirements, such as tax, accounting and record-keeping duties.

Consent: In limited cases, where required by law, we may rely on your consent to process your data, for example for certain types of optional marketing. Where we rely on consent, you can withdraw it at any time.

How we use your personal data

We use personal data for the following purposes:

To respond to enquiries, provide quotes and discuss your service requirements.

To set up and manage bookings, plan routes, allocate resources and carry out removals and transport services.

To communicate with you about your booking, including confirmations, updates, changes and follow-up after the service.

To process payments, issue invoices, handle refunds where applicable, and maintain financial records.

To manage our relationship with you, including handling complaints, resolving issues and responding to feedback.

To improve the quality, safety and efficiency of our services and internal processes.

To comply with our legal and regulatory obligations and cooperate with legal or regulatory requests where required.

Data sharing and processors

We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy.

Service providers acting as processors may include payment processing providers, IT and hosting providers, customer management tools, and professional advisers such as accountants where they process personal data on our behalf and under our instructions. These processors are bound by contracts that require them to keep your data confidential and secure and to use it only for the specified purposes.

We may also share personal data where required by law or to protect our rights, the rights of our customers or the safety of our staff, for example with law enforcement, regulatory authorities or legal advisers.

International data transfers

Where any of our service providers are located outside the United Kingdom or the European Economic Area, we take steps to ensure that appropriate safeguards are in place so that your personal data remains protected in accordance with UK data protection law. This may include using standard contractual clauses or equivalent safeguards as approved by relevant authorities.

Data retention

We keep personal data for no longer than is necessary for the purposes for which it was collected.

Booking and service records, including contact details and service details, are typically retained for a period that allows us to manage ongoing queries, provide after-service support and meet our legal and tax obligations.

Financial and accounting information, including invoices and transaction records, is retained for the period required by applicable tax and accounting laws.

Where data is no longer needed, it will be securely deleted, anonymised or otherwise removed from our systems.

Data security

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to personal data to staff and contractors who need it for their role, using secure systems and maintaining appropriate internal policies and training.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include:

Right of access: You can request confirmation of whether we hold personal data about you and obtain a copy of that data, along with certain other information.

Right to rectification: You can ask us to correct or complete personal data that is inaccurate or incomplete.

Right to erasure: In some circumstances, you can request that we delete your personal data.

Right to restriction: You can ask us to restrict the processing of your personal data in certain situations, for example while we check its accuracy or consider an objection.

Right to object: You can object to certain types of processing based on our legitimate interests. We will stop processing unless we have compelling legitimate grounds or need to continue for legal reasons.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request that we provide your data in a commonly used, machine-readable format or transfer it to another controller where technically feasible.

Right to withdraw consent: Where we rely on your consent, you can withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.

Exercising your rights and complaints

If you wish to exercise any of your data protection rights or have questions about this Privacy Policy, you can contact us using the usual contact channels you use for our services. We may need to verify your identity before completing your request.

You also have the right to lodge a complaint with the UK data protection supervisory authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so we can try to address your concerns directly.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data protection practices. Any updated version will apply to all use of our services from the date of publication. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.



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We have a good choice of moving services to help make the event go a little smoother. Our man with van hire is one of the popular services to get home and business contents relocated. We are based in Isleworth and will assist with other moving requests such as shifting large items or collecting items too. You can rely on us for a lot of moving needs. There is no better service; our man with van hire is trustworthy and low cost. For more help call our customer service who will give you the lowdown on all of our man and van Isleworth services and tell you about our latest offers.

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Contact us

Company name: Man and Van Isleworth Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 44 Parkwood Rd
Postal code: TW7 5HA
City: London
Country: United Kingdom

Latitude: 51.4789520 Longitude: -0.3308400
E-mail:
[email protected]

Web:
Description: Contact our representatives and get the best possible removal services in all of Isleworth TW7! Call right now and get a free quote!
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